Refund Policy

1. Introduction

This Refund Policy explains when refunds are and are not available for purchases made through https://tamilecommerce.in (the “Website”), which is operated by Grow Wider International Academy Private Limited under the Tamil Ecommerce brand (“we”, “us”, “our”).

It covers our online courses (including recorded lessons, live sessions and community access), workshops and webinars, and digital products such as templates and resources sold on the Website or through our learning platform. Please read it carefully before you make a purchase.

2. Refund Eligibility

Because our courses and digital products give instant access to content that cannot be returned, course fees are generally non-refundable (see section 3). However, you are eligible for a full refund in the following cases:

• Duplicate payment: you were charged more than once for the same course or product.
• Access not provided: you did not receive course access within 10 days of a successful payment, you reported it to us, and we were unable to fix it.

3. Non-Refundable Products and Services

To the extent permitted by law, the following are non-refundable:

• Course fees once access to the course or its materials has been provided
• Digital products, templates and downloadable resources once delivered
• Live sessions, workshops and webinars once they have taken place
• Refund requests made because of a change of mind, lack of time, or not completing the course
• Requests based on not achieving a particular income, sales or business result
• Accounts suspended or terminated for breaking our Terms and Conditions, such as sharing logins or content

The only exceptions are the cases listed in section 2 and in section 11, and any refund required by applicable law.

4. Cancellation Policy

Once a payment is successful and access is provided, a course or digital product purchase cannot be cancelled for a refund. If you have registered for a live workshop or webinar that has not yet started, you may contact us before the session to ask for a transfer to a future batch, where one is available. If we cancel or reschedule a live session, we will inform you and offer a new date or a recording.

5. Refund Request Process

To request a refund under section 2, email us at growwiderinternational@gmail.com within 30 days of the transaction, with the subject line “Refund Request”. Please include:

• Your full name, registered email address and phone number
• Course or product name and date of purchase
• Order ID, transaction ID or UPI reference number
• Payment screenshot or bank statement showing the debit
• A short description of the issue

6. Refund Request Review

We will acknowledge your request and check it against our payment gateway and learning platform records. We may ask for more information, such as an additional screenshot or bank statement. We will inform you of our decision by email or WhatsApp, normally within 7 working days of receiving all required details.

7. Refund Processing Time

Approved refunds are initiated within 7 working days of approval and are sent to the original payment method (UPI, card, bank account or wallet). Depending on your bank or payment provider, it usually takes a further 5 to 10 working days for the amount to reflect in your account. We cannot refund to a different account or in cash.

8. Payment Failures and Duplicate Transactions

• Failed payments: if a payment fails but money is debited, it is usually reversed automatically by your bank or the payment gateway within 5 to 7 working days. If it is not reversed, contact us with the transaction details.
• Pending transactions: please wait for the status to update before paying again. If access is not given within 24 hours of a successful payment, contact us.
• Duplicate charges: after verification, the extra payment will be refunded in full.
• Payment discrepancies: if the amount charged is different from the checkout price, report it with proof and we will refund the difference after checking.

9. Course Access and Refunds

When a refund is approved for a course or product you already have access to, your access to that course, its materials, live sessions, community groups and any certificate will end once the refund is processed. In the case of a duplicate payment, only the extra payment is refunded and your access to the course continues as normal.

10. Subscription and Instalment Payments

Where we offer subscriptions, EMI or instalment plans, the full course fee is non-refundable in the same way as a one-time payment. You may cancel a future recurring payment before its next due date by contacting us, but amounts already paid are not refunded except as described in section 2. EMI plans offered by your bank, card or a third-party lender are governed by their own terms, and interest or processing charges are not refundable by us. If an instalment is not paid, we may pause course access until the outstanding amount is cleared.

11. Exceptions and Special Circumstances

We review the following situations case by case and may, at our discretion, offer a fix, a batch transfer, extended access, a credit towards another course, or a refund:

• Technical issues on our side that stop you from accessing the course for a long period
• A service that becomes unavailable and that we cannot provide in another form
• Accidental purchase of the same course twice, or of a course you already own
• Other genuine exceptional cases supported by proof

12. Consumer Rights

This Refund Policy does not affect or limit any rights or remedies you have under applicable Indian law, including the Consumer Protection Act, 2019 and the rules made under it. If any part of this policy conflicts with a statutory right, that right will prevail.

13. Changes to This Refund Policy

We may update this Refund Policy from time to time. The updated version will be posted on this page with a new “Last updated” date and will apply to purchases made after that date. If we make material changes, we may also inform students by email, WhatsApp or a notice on the Website.

14. Contact Us

For refund or payment questions, contact us:

• Business name: Grow Wider International Academy Private Limited (Tamil Ecommerce)
• Refund support email: growwiderinternational@gmail.com
• Phone / WhatsApp: +91 93601 16745
• Website: tamilecommerce.in

See also our Terms and Conditions, Privacy Policy and Disclaimer.