Privacy Policy

1. Introduction

This Privacy Policy explains how Tamil Ecommerce, operated by Grow Wider International Academy Private Limited (“Tamil Ecommerce”, “we”, “us”, “our”), collects, uses, shares, stores and protects your personal information when you use https://tamilecommerce.in (the “Website”).

It covers our website, online courses, live sessions, learning platform and app, community groups, enquiry and registration forms, free tools, digital products and related support and communication services (together, our “Services”). By using our Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you use our Services, we may collect the following types of information:

• Personal information such as your name.
• Contact details such as your email address, phone number and WhatsApp number.
• Account information such as your course login, enrolled courses, progress and certificates.
• Payment-related information such as order ID, amount paid, date and payment status.
• Technical data such as IP address, device and browser details, and how you use the Website.

3. Personal Information Provided by Users

We collect information that you choose to give us, for example when you:

• Enrol in or purchase a course or digital product
• Register for a webinar, live session or free class
• Fill in an enquiry, lead, contact or feedback form
• Message us on WhatsApp, email, phone or social media
• Share a review, testimonial or success story

This may include your name, email address, phone number, city or state, business details, the questions you ask and any other details you voluntarily submit. Please do not share sensitive information that we have not asked for.

4. Payment Information

Payments are processed by secure third-party payment gateways and by our learning platform provider. Accepted payment methods may include UPI, debit cards, credit cards, net banking, wallets and other options shown at checkout.

Your card, UPI PIN, bank login and similar payment credentials are entered directly on the payment provider’s secure page. We do not see or store your full card or bank details. We receive and keep transaction records such as your name, contact details, order ID, amount, date and payment status, so that we can confirm enrolment, issue invoices, provide support and meet tax and accounting requirements.

5. Technical and Usage Information

When you visit the Website, we and our service providers may automatically collect:

• IP address and approximate location (city or region)
• Browser type, device type, operating system and screen size
• Pages visited, time spent, links clicked and calculator usage
• Referral sources, such as search engines, ads or social media links
• Date and time of visits and basic error or performance logs

6. Cookies and Tracking Technologies

We use cookies and similar technologies to keep the Website working, remember preferences, understand how visitors use the Website and measure the performance of our advertising. These may include tools such as Google Analytics, Google Ads and Meta (Facebook and Instagram) pixels.

You can block or delete cookies through your browser settings, and you can manage ad preferences in your Google and Meta account settings. If you block some cookies, parts of the Website may not work as expected.

7. How We Use Your Information

• Course registration: to enrol you, create your account and give you course access.
• Service delivery: to run live sessions, share recordings, issue certificates and manage community groups.
• Customer support: to answer questions, solve access issues and handle requests.
• Payment processing: to confirm payments, issue invoices and handle payment issues.
• Website improvement: to understand usage and improve our content, tools and courses.
• Security: to prevent fraud, account sharing, piracy and misuse of our Services.
• Marketing: to send offers, webinars and updates, where permitted and with an option to opt out.
• Legal compliance: to meet our legal, tax and regulatory obligations.

8. Legal Basis for Processing

We process your personal data on one or more of the following grounds, as applicable:

• Consent: when you submit a form, register, enrol or agree to receive messages.
• Contract: where processing is needed to provide a course or service you have purchased.
• Legal obligation: where we must keep or share information under applicable law.
• Other lawful purposes: such as preventing fraud and protecting our rights, as allowed by law.

We aim to handle personal data in line with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 and its rules, to the extent they apply to us.

9. How We Share Your Information

We do not sell your personal information. We share it only as needed with:

• Payment gateways to process payments and refunds.
• Learning platform and hosting providers that host our courses, app and Website.
• Analytics and advertising services such as Google and Meta, for measurement and ads.
• Communication platforms such as email, SMS and WhatsApp service providers.
• Other authorised service providers such as accountants, auditors and IT support.
• Government or legal authorities when required by law, court order or to protect our rights.

These parties may use your information only to provide services to us or as required by law.

10. Third-Party Services and Websites

Our Website and courses may link to or embed content from third parties, such as YouTube videos, Instagram posts, Amazon, Flipkart, Meesho and other ecommerce platforms, and payment pages. These services have their own privacy policies and may collect information when you interact with them. We are not responsible for their privacy practices, so please review their policies before using them.

11. Marketing Communications

With your consent where required, we may send you promotional emails, SMS, phone calls or WhatsApp messages about courses, offers, webinars and ecommerce resources. Service messages, such as course access details, reminders and support replies, may be sent even if you opt out of marketing.

You can opt out of marketing at any time by using the unsubscribe link in emails, replying “STOP” on WhatsApp or SMS, or contacting us at the email address below.

12. Data Retention

We keep personal information only for as long as it is needed for the purposes described here:

• Account and course records: while your course access is active and for a reasonable period after.
• Transaction and invoice records: for the period required under applicable tax and accounting laws.
• Support communications: for as long as needed to resolve your request and handle follow-ups.
• Enquiry and marketing data: until you opt out or ask us to delete it, unless we must keep it by law.

To decide retention periods, we consider the purpose of the data, legal requirements, the possibility of disputes and whether you still use our Services. When data is no longer needed, we delete or anonymise it.

13. Data Security

We use reasonable safeguards to protect your information, such as HTTPS encryption on the Website, trusted payment and hosting providers, access controls so that only authorised team members can view personal data, and monitoring for misuse.

However, no method of transmitting or storing data over the internet is completely secure, and we cannot guarantee absolute security. Please keep your login details private and tell us immediately if you suspect unauthorised access to your account.

14. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access a summary of the personal data we hold about you
• Correct or update inaccurate or incomplete information
• Request deletion of your personal data, where we are not required to keep it
• Withdraw your consent at any time (this does not affect processing already done)
• Raise a grievance about how your data is handled
• Nominate another person to exercise your rights in case of death or incapacity, where applicable

To use these rights, email us from your registered email address. We may need to verify your identity before acting on your request.

15. Children’s Privacy

Our Services are intended for adults aged 18 and above. Students under 18 may use our Services only with the consent and supervision of a parent or legal guardian. We do not knowingly collect personal data from children without verifiable parental consent, and we do not track or target ads to children. If you believe a child has shared personal data with us without consent, please contact us and we will delete it.

16. International Data Transfers

We are based in India, but some of our service providers, such as cloud hosting, analytics, email and advertising platforms, may store or process data on servers outside India. Where this happens, we use reputable providers and transfer data only as permitted under applicable Indian law, including any restrictions notified by the Government of India.

17. Data Breach and Incident Handling

If we become aware of a personal data breach, we will act promptly to contain it, assess its impact and take steps to reduce harm. Where required by applicable law, we will inform affected users and the relevant authorities, such as the Data Protection Board of India and CERT-In, within the required timelines, and explain what happened and what you can do to protect yourself.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. If we make significant changes, we may also inform you by email, WhatsApp or a notice on the Website. Continued use of our Services after changes means you accept the updated policy.

19. Contact Us and Grievance Redressal

For questions, requests or complaints about this Privacy Policy or your personal data, please contact our Grievance Officer:

• Business name: Grow Wider International Academy Private Limited (Tamil Ecommerce)
• Privacy contact: Grievance Officer, Tamil Ecommerce
• Email: growwiderinternational@gmail.com
• Phone / WhatsApp: +91 93601 16745
• Website: https://tamilecommerce.in

We will acknowledge your complaint within 48 hours and aim to resolve it within 30 days, or within any shorter period required by applicable law.

See also our Terms and Conditions, Refund Policy and Disclaimer.